Returns & Shipping Policy

We want you to be completely satisfied with your purchase. Please review our returns and shipping policies below:

1. Shipping Policy

We offer reliable and secure shipping options to ensure that your order reaches you in a timely manner.

• Processing Time: Orders are processed within 7 business days. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Methods: We offer standard and expedited shipping methods. The shipping method and charges will be calculated at checkout.
• Shipping Costs: Shipping costs depend on your location, the size of your order, and the shipping method selected. You will be notified of the shipping costs during checkout before completing your order.
• Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. You will receive an email with tracking information once your order has been dispatched.

2. Returns Policy

We want you to be fully satisfied with your purchase. If you are not satisfied with your order, we offer returns under the following conditions:

• Return Period: You may return most products within 7 days of receipt for a full refund or exchange.
• Eligibility for Returns: Products must be unused, undamaged, and in the original packaging to be eligible for a return.
• Non-returnable Items: Certain items such as if any, e.g., perishable goods, opened personal care items, etc. cannot be returned.
• Return Process: To initiate a return, please contact us at info@anzshopping.store with your order details. You will receive instructions on how to return your items.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, damaged product).
• Refund Process: Once we receive and inspect the returned item, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We will resolve the issue by either sending a replacement or issuing a refund, depending on your preference.

4. Exchanges

If you would like to exchange a product for a different size or color, please follow the same process as a return and place a new order for the desired item.

5. Cancellations

You can cancel your order before it is shipped. If you need to cancel, please contact us as soon as possible at info@anzshopping.store. Once your order has been shipped, it cannot be cancelled, but you may return it under our standard returns policy.